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| Independent |
The Samsung Galaxy Note 8 keeps crashing when people try to use it as a phone.
People are complaining that the £869 handset isn’t letting them call people.
They’re also having trouble texting and even viewing their contacts.
A Samsung forum post first spotted by Android Police has attracted six pages of comments – at the time of writing – from Note 8 users.
The thread is titled “Note 8 Freezing and unresponsive”.
The majority of people say their Note 8 handsets keep freezing when they make a call or select a contact to either ring or message.
In order to use their phones properly again, affected users are having to either restart them, wait for the battery to run flat or do a full Factory Reset.
Even then, their phones are crashing again soon after. It’s a huge problem, and its cause remains unclear.
“I am having some issues with my new Note 8 that I got yesterday,” reads the original post on the forum. “I set up speed dial and sometimes it will call but not show the contact info and sometimes it will just outright freeze on me.
“I am currently dialing each and every one of my contacts as of now to avoid this issue. Also I see that some people are having issues with thirdparty apps which I haven't ran into yet and hope I don't. I have tried everything and it doesn't seem to fix it and seems like Samsung will have to dispatch a hot fix soon.
“I have tried clearing data/cache as well as restarting and reinstalling apps to even a full factory restore. Really annoying when I need to call someone important and have to wait like 2 mins for a reboot.”
Samsung’s forum moderators have acknowledged the issue, but say they need more information from affected users.
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